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AAG CUSTOMER SERVICE EXCELLENCE
Presented by JWE | Powered by HubSpot
YOUR DEDICATED PROGRAM MANAGER
Single point of contact
Your advocate within JWE
Strategic oversight
Ensures alignment with AAG goals
Regular communication
Weekly updates on program performance
FULL-SERVICE PROGRAM OVERSIGHT
Performance Tracking
Real-time monitoring of service metrics
Proactive Planning
Anticipating needs before they arise
Team Management
Coordinating resources for optimal support
Regular Reporting
Transparent insights on program performance
HubSpot-POWERED CUSTOMER SERVICE
Ticket Management
Efficiently route and prioritize support tickets.
Customer History
Access complete customer interaction records instantly.
Performance Analytics
Gain real-time insights into service performance.
CONTACT PAGE POWERED by AI
Intelligent routing
Directs inquiries to right specialist
24/7 availability
24 hour AI Knowledge Base Support. Live response times catered to you
Personalized experience
Remembers previous interactions
Quick resolutions
Handles common requests automatically
WHY WE CHOSE HubSpot as OUR CRM PLATFORM
Seamless Integration
Works with existing tools and systems
Robust Analytics
Detailed reporting on all metrics
Scalability
Grows with your business needs
Enterprise Security
Top-tier data protection standards
STRUCTURED SUPPORT WITH ESCALATION
1
2
3
1
Executive Support
Strategic oversight and exceptional cases
2
Tier 2 Specialists-Program Manager
Complex issue resolution and escalations
3
Tier 1 Support-Customer Service
First response and common issue resolution
Clear escalation paths ensure no issue goes unresolved
OUR SERVICE EXCELLENCE TARGETS
These best-in-class benchmarks represent JWE's commitment to achieving service excellence.
>92%
Customer Satisfaction
<2hrs
First Response Time
<24hrs
Resolution Time
>95%
SLA Compliance
>99%
Order Accuracy
Customer Service KPIs – Best-in-Class Goals
UNIFORMMARKET: BUILT FOR YOU
$2B+
Uniform Sales
3500+
Stores Launched
Integrates with Bold Metrics, ERP & WMS
A RETAIL-STYLE EXPERIENCE
Mobile-First
Modern design for on-the-go employees
Real-Time Inventory
Always know what's available
Product Kits & Bundles
Personalization options included
Bulk Ordering
Streamlined for supervisors
ADMIN SIMPLICITY WITHOUT SACRIFICE
Role-Based Access
Real-Time Dashboards
Approvals & Tracking
Org Structure Alignment
MULTIPLE PAYMENT + ALLOWANCE OPTIONS
Our flexible system supports various payment methods while keeping employees informed:
1
Balance Reminders
Automated notifications alert employees when their allowance or points are about to expire.
2
Custom Rule Configuration
Set up payment rules and policies tailored specifically to your company's requirements.
3
Allowance & Allotment
Manage uniform budgets through employee allowances and department allotments with automatic refreshes.
4
Credit Card & Payroll
Offer flexibility with direct credit card payments or convenient payroll deduction options for employees.
COMPLIANCE + SCALABILITY
SOC 2, ADA, PCI-DSS compliant
Hosted on Microsoft Azure
Scales to all departments and locations
Proven across industries and countries
THINKING BEYOND UNIFORMITY®